Why customer centric? Why investing in deliver always the best experiences? Because transformation is the only certainty, everything is changing all the time, and enable your Business to create and refine personalized experiences continuously is the only way to stay relevant in Community. Yes, it is about doing Business.
Relevance in community
The first important concept to understand and accept is that Digital Transformation is a journey, not a destination. It is a way of doing business. Instead of relying on intuition, on personal beliefs or even personal previous experiences to do business, the Company starts to anchor its decisions in data, lots of data, science and technology.
How do I transform my business into a Data Oriented Company and deliver experiences to my customers? Basically structuring three main pillars:
Digital transformation is a journey, not a destination
Netbiis’ lines of business were designed to help you achieve that goal
Data foundation
Do you want do have a Data Driven Operation? Let our Specialized TechOps help to build and manage a technology foundation designed for data dominance.
Experience factory
With the right technology stack you can enable Data Driven Marketing across all your enterprise. Design the best journeys and experiences for your customers continuously.
We take on your technology challenges so your team can focus on creating the best experiences for your customers.
Whatever your challenge, Netbiis' focus is to apply the best and most assertive technology to your business structure, placing all of your teams’ capacity and know-how exclusively at the service of your business model, improving your clients’ delivery perception.
Digital transformation
This process was designed in the form of a simple cycle, which can be continuously performed, always accessing, and solving a specific problem at each time. The company’s new digital maturity degree is verified with each new cycle execution.
Discovery assessment
In the cycles first step, experienced Netbiis consultants assess your company’s largest “pain-points” based on a framework that include the main digital transformation areas: Infrastructure, Data Intelligence and User Interface.
Maturity level
The result of this analysis presents us with the company’s maturity degree to offer its customers (internal and external) better experiences. This maturity degree or simply CXR (Customer Experience Readiness) as settled by Netbiis, is defined based on a four-level maturity model: 1. Foundation, 2. Acceleration, 3. Mature and 4. World Class.
Objectives & KPIs
This step establishes the company's business objectives and motivations for this technology investment. Together we can then define the best tracking rates and success measurers (or KPIs: Key Performance Indicators) for the work to be performed.
Aplication areas
Operation
- System design
- High usability interfaces
- Process simplification and productivity improvement
- Business model evolution for more flexibility and efficiency
Finance
- Digitized transactions generating relevant data
- Intelligence incorporated to the business through AI algorithms
- Advanced cybersecurity patterns protecting your digital transactions
Marketing
- Constant enhancement on customers’ profile
- Personalized and relevant experiences when and where your client desires
- Cutting edge technology providing Customer Experience at scale
Why invest in Technology with Netbiis’ Data Driven Specialists?
Operation
Digital transformation to generate
Efficiency
Finance
Digital transformation to generate
Control
Marketing
Digital transformation to generate
Experiences
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